Introduction
4d98 ("we", "our platform") is fully committed to protecting the privacy and security of every user's personal information. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices.
By registering or using the platform 4d98, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights as a user.
This policy applies to all users of the platform 4d98 — whether via our website, mobile app, or any of our official digital channels. If you do not agree with any part of this policy, please contact our team before continuing to use the platform.
Privacy Policy Contents
Why Your Privacy Safe With Us
Highest-Level Encryption
All your personal data and financial transactions are protected with SSL 256-bit encryption — the same technology used by leading banking institutions in Malaysia.
No Sale of Data to Third Parties
We never sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
Full Control in Your Hands
You may access, update, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Integrated & Secure Data Storage
Your data is stored in data centres equipped with multi-layered physical and digital access control systems, ensuring no unauthorised access occurs.
Immediate Breach Notification
In the event of any security incident involving your data, we will notify you within 72 hours and take immediate action to contain the damage.
Malaysia PDPA Compliance
All our data protection practices fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights are always upheld under the law.
1 Information We Collect
To provide the best platform experience and meet legal requirements, 4d98 collect several categories of information from users. We only collect data that is strictly necessary — nothing more.
Registration Information
Full name, MyKad number, date of birth, mobile number, email address, and password (stored in encrypted hash form).
Financial Information
Bank account number, bank name, digital wallet details (Touch 'n Go eWallet, GrabPay, and others) for secure deposit and withdrawal processing.
KYC Verification Documents
Copies of identity documents, proof of residence, and financial statements submitted during the Know Your Customer (KYC) process to enable withdrawals to be processed.
Usage & Activity Data
Betting records, transaction history, login times, devices used, IP addresses, and platform usage patterns for security and service improvement purposes.
Communication & Feedback
Customer support chat records, emails, and feedback you submit to us, retained for quality control and dispute resolution purposes.
2 How We Use Your Data
The information we collect is used responsibly and only for legitimate purposes. Below are the primary uses of the data you provide to us:
- Account management: Creating, verifying, and managing your user account securely on the platform. 4d98.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions promptly and accurately to the correct account.
- Identity verification (KYC): Ensuring all users are real individuals who meet the platform's eligibility requirements, including the minimum age of 18.
- Platform security: Detecting and preventing fraud, money laundering, and any suspicious activity that could affect other users.
- Legal compliance: Meeting reporting and compliance obligations to the relevant authorities in Malaysia when required by law.
- Service communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
- Platform improvement: Analysing usage patterns in aggregate (not individually) to improve features, performance, and user experience. 4d98.
- Customer support: Helping resolve enquiries, complaints, and technical issues you report to our team.
- Personal promotions: With your consent, to send you relevant bonus offers, promotions, and updates based on your preferences.
3 Data Storage & Security
4d98 continuously invest in the latest security infrastructure to ensure your data is always protected. Here is an overview of how we keep your information secure:
End-to-End Data Encryption
All data transmitted between your device and our servers is secured with TLS 1.3 and SSL 256-bit encryption — ensuring no third party can intercept your information in transit.
Multi-Layer Secure Storage
Data is stored in data centres equipped with multi-layered firewall systems, biometric access controls, 24/7 surveillance, and automatic backups to prevent data loss.
Two-Factor Authentication (2FA)
All accounts are protected with two-factor authentication to prevent unauthorized access. We encourage all users to enable this additional security feature.
Time-Limited Data Retention
Your personal data is retained only for as long as necessary to fulfil the purpose of collection, or as required by law. After that period, data is securely deleted.
Regular Security Testing
Our security team conducts regular penetration testing and security audits to identify and patch any system vulnerabilities before they can be exploited.
4 Information Sharing
4d98 do not sell or rent your personal data to any party. However, there are limited situations where we need to share certain information with others:
- Payment service provider: Transaction information required is shared with approved payment processors (FPX, DuitNow, e-wallet) solely to enable deposits and withdrawals to be processed securely.
- Relevant authorities: We will disclose required information to Malaysian law enforcement authorities (police, Inland Revenue Board, etc.) when mandated by a court order or applicable law.
- KYC verification partners: Identity documents may be verified through approved third-party verification services bound by strict confidentiality agreements.
- Technology infrastructure provider: Cloud and hosting service providers that operate our platform's technical infrastructure are bound by strict confidentiality agreements and security policies.
All third parties involved in user data processing 4d98 are contractually bound to use that information only for the specified purposes and are not permitted to share or use it for any other purpose.
5 Cookies & Tracking Technologies
Platform 4d98 use cookies and similar tracking technologies to enhance the user experience and maintain the security of your login session. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions, verification, and security. These cookies cannot be disabled as the platform will not function without them.
- Performance cookies: Collecting information on how you use the platform (pages visited, time spent, clicks) to help us improve platform performance and design.
- Functional cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reset them every time you log in.
- Analytics cookies: Helping us understand usage patterns in aggregate for service improvement purposes. This information is not linked to individual identities.
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. Note: Mobile App 4d98 use equivalent technologies (local storage, session tokens) for the same purposes.
6 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 and internal policies 4d98, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or out of date, you have the right to request immediate correction at no charge.
Right to Erasure
You may request deletion of your personal data, subject to minimum legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact our support team via live chat or official email. We will process your request within 14 business days.
7 Children's Data
4d98 is a betting platform exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately.
8 Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer (DPO) team 4d98 are here to help. You can reach us via:
- Live Chat: Available 24 hours a day, 7 days a week via the platform or mobile app 4d98
- Support Email: [email protected] (response within 1–2 business days)
- FAQ Section: Visit page FAQ us for answers to common inquiries
We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. Your satisfaction and security are our absolute priority at 4d98.
Ready to Play with Fully Confident?
Your data is safe with us. Register now and enjoy a secure, fair, and exciting betting experience on the platform 4d98 Malaysia.